Refund policy

Refund & Return Policy

At Vondel Home, your satisfaction matters. If something isn't right with your order, we've made the return process as simple as possible.

Return Window

You have 30 days from the date your order arrives to initiate a return. Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories included. We do not charge any restocking fees ($0 restocking fee).

Return Costs

Defective or Incorrect Items: We cover all return shipping costs — no questions asked.
Change of Mind Returns: Return shipping cost is the customer's responsibility. Original shipping costs are non-refundable.

How to Start a Return

1. Email info@vondelhome.com with your order number and reason for return. We'll respond within 1–2 business days.
2. Pack the item securely in its original packaging.
3. Ship it back using the instructions we provide.

Refund Process

Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method. Processing times may vary by bank.

Exchanges

Non-Returnable Items

Certain items are marked as non-returnable on their product pages for hygiene or safety reasons.

Email: info@vondelhome.com | Phone: +61 2 9098 4818 | Mon–Fri, 9:00 – 18:00 AEST · Sat–Sun, 10:00 – 17:00 AEST

AYB Holding B.V. (trading as Vondel Home) · Gerrit van der Veenstraat 35-2, 1077 DN Amsterdam, Netherlands · KVK 84156902